WIZETV

For the purpose of these Terms:

A subscription becomes active only after:

• The Client has selected and agreed to a package;
• WizeTV has confirmed the subscription;
• The required payment has been received; and
• The relevant subscription or booking information has been confirmed by WizeTV.

Important: A booking is not considered confirmed merely because the Client has requested a date or time.

• The subscription operates according to the agreed subscription period stated in the Client’s quotation, invoice or subscription agreement.
• The applicable subscription fee and package allocation apply to the relevant subscription period.
• Any special commercial terms agreed between WizeTV and the Client must be recorded in writing.

Recording credits are allocated according to the Client’s selected package. Unless otherwise agreed in writing:

The following booking notice requirements apply:

Requests submitted outside the applicable notice period will be treated as express booking requests and will be subject to studio, equipment and crew availability. WizeTV does not guarantee availability for late requests.

For subscription clients requiring advance scheduling, WizeTV follows the following scheduling process:

The above scheduling process is subject to operational requirements and may be adjusted by WizeTV where necessary.

WizeTV applies the following subscription booking priority:

Priority does not mean unlimited availability. All bookings remain subject to the applicable studio, equipment and production capacity.

Recording dates may be changed subject to studio availability, crew availability, equipment availability, the Client’s applicable notice period, and WizeTV’s approval.

• A requested date change is not considered confirmed until WizeTV provides confirmation.
• Where a Client requests a date change outside the required notice period, WizeTV may treat the request as an express booking request.
• Specific cancellation and late-rescheduling charges, if applicable, should be stated in the Client’s subscription agreement or booking confirmation.

• Clients are expected to arrive at the confirmed recording time.
• A delay caused by the Client or the Client’s guests does not automatically extend the scheduled recording period.
• Where a Client arrives late, the session may still end at the originally confirmed time in order to protect subsequent bookings.
• Any extension beyond the confirmed booking period is subject to availability and may be charged as an additional hour.

Additional studio time is subject to availability and WizeTV approval.

Additional time may not be available if another confirmed booking follows the Client’s session.

Depending on the selected package, Clients may receive the following benefits:

Benefits are subject to the package selected and the terms of the Client’s subscription agreement.

Where a strategy session is included in the selected package, it will be provided according to the applicable package benefits. Strategy sessions do not automatically include additional production, editing, advertising, marketing, design or other services unless specifically included in the Client’s package or separately agreed.

The following current rates apply where the relevant service or equipment is required outside the Client’s subscription allocation:

Rates may be revised by WizeTV from time to time. The applicable rate for a particular booking will be confirmed in the relevant quotation, invoice or booking confirmation.

WizeTV will use its available in-house equipment for confirmed productions. Where equipment is unavailable because of another confirmed production, equipment limitations, Client-specific requirements, or special production requirements, WizeTV may recommend external equipment or resources.

External equipment and crew costs will be quoted separately and require Client approval before confirmation.

External equipment may be required when WizeTV’s in-house inventory cannot meet the Client’s requirements. The following principles apply:

• Additional cameras may be externally rented where WizeTV’s inventory is insufficient.
• External lenses may be quoted separately.
• Additional lighting may be quoted separately.
• Additional microphones may be charged where the in-house inventory is exceeded.
• Freelance crew may be charged where additional resources are required because of Client requirements or scheduling conflicts.

External production costs will be communicated to the Client for approval before being incurred wherever reasonably possible.

The Client is responsible for:

Failure by the Client to provide required information or materials may affect production timelines.

• The Client is responsible for coordinating podcast guests and informing WizeTV of the number of guests and relevant production requirements before the recording.
• Guests are considered representatives of the Client for the purpose of studio conduct and scheduling.
• The Client is responsible for obtaining any permissions or consents required from guests for recording, publication and distribution of the content.

Clients, guests and representatives must follow reasonable instructions from WizeTV’s production and studio team. WizeTV may restrict or stop activity that:

• Creates a safety risk;
• Risks damage to equipment or property;
• Seriously disrupts studio operations;
• Involves abusive or inappropriate conduct; or
• Violates applicable laws or studio policies.

Where a session must be stopped due to serious Client or guest misconduct, WizeTV may treat the booking as used, subject to the circumstances.

• The Client is responsible for reasonable costs associated with damage to WizeTV equipment or property caused by the Client, the Client’s guests or the Client’s representatives through misuse, negligence or unauthorized handling.
• Clients and guests must not operate, move or modify equipment without authorization from WizeTV’s production team.

• Raw footage, project files and production source files are not automatically included in a subscription unless specifically stated in the relevant package, quotation or agreement.
• Where raw footage is provided, the delivery method and storage period may be determined by WizeTV.
• Clients are responsible for maintaining their own backups of delivered content.
• WizeTV does not guarantee indefinite storage of completed projects, raw footage or project files unless a separate storage agreement exists.

• Where editing or production services are included, the Client may be required to review and approve the relevant content.
• The scope and number of revisions included will be determined by the applicable quotation or production agreement.
• Additional or major revisions outside the agreed scope may be charged separately.

• WizeTV may request permission to use completed productions, excerpts or selected materials for portfolio, website, social media, showreel, case study and promotional purposes.
• Where the Client requires confidentiality or restrictions on promotional use, such requirements should be communicated to WizeTV and agreed in writing.

Subscription cancellation and refund arrangements will be governed by the specific terms stated in the Client’s subscription agreement or quotation. Unless otherwise agreed in writing:

• Used recording credits cannot be reinstated.
• Expired recording credits cannot be reinstated.
• Unused credits do not automatically convert into cash.
• Outstanding charges remain payable following cancellation.
• Any special refund arrangement must be confirmed in writing by WizeTV.

If a Client or its guests fail to attend a confirmed recording session, the session may be treated as a used recording credit.

Any exception will be considered by WizeTV based on the circumstances and availability.

• Subscription and additional service payments must be made according to the payment terms stated in the applicable quotation, invoice or subscription agreement.
• WizeTV may suspend future bookings or services where required payments remain outstanding.
• Additional services, equipment and external production resources may require payment or approval before the relevant service is provided.

Clients may request an upgrade or downgrade of their subscription package. Any change is subject to:

• WizeTV approval;
• Studio and production capacity;
• Applicable pricing;
• Outstanding payments; and
• The effective date agreed by both parties.

The financial treatment of unused credits when changing packages will be determined and confirmed by WizeTV at the time of the package change.

WizeTV reserves the right to revise subscription prices, package inclusions and additional service rates. Any pricing change applicable to an existing Client will be communicated before the revised price becomes applicable to that Client’s future subscription period, subject to the terms of the Client’s agreement.

A subscription provides access to WizeTV’s services according to the selected package and applicable booking priority. A subscription does not guarantee:

• • Any particular recording date
• • Any particular recording time
• • Unlimited studio access
• • Unlimited equipment
• • Unlimited production crew
• • Unlimited editing
• • Unlimited production services

All services remain subject to studio, equipment, crew and operational capacity.

WizeTV will make reasonable efforts to provide confirmed services. However, circumstances outside WizeTV’s reasonable control may affect a scheduled production, including equipment failure, power interruptions, internet or technical failures, emergencies, natural events, government restrictions or other operational circumstances.

Where reasonably possible, WizeTV will work with the Client to reschedule the affected service.

WizeTV will use reasonable care in handling confidential information provided by the Client in connection with the production. Clients requiring specific confidentiality arrangements, non-disclosure agreements or restrictions on access to content should communicate those requirements to WizeTV before production.

• WizeTV will take reasonable measures to protect Client content and provide the agreed services.
• However, WizeTV cannot guarantee that technical interruptions, equipment failures, file corruption, internet failures, third-party platform failures or other unforeseen circumstances will never occur.
• Clients are encouraged to maintain independent backups of important content and files.
• Any specific limitation of liability or compensation arrangement should be stated in the Client’s agreement where required.

WizeTV may suspend or terminate services where there is:

• Non-payment;
• Material breach of these Terms;
• Serious damage to WizeTV property;
• Serious misconduct;
• Unauthorized use of equipment;
• Repeated violation of studio policies; or
• Other circumstances that materially affect WizeTV’s ability to provide the service.

Any termination or suspension will be handled according to the Client’s applicable subscription agreement.

WizeTV may agree to customized package arrangements for corporate, enterprise or special clients. Any customized arrangement should be documented in writing.

Where a signed quotation, proposal, subscription agreement or booking confirmation contains terms that specifically modify these Terms, those specific agreed terms will apply to the relevant service.

If there is a conflict between these Terms and a specific signed quotation, proposal, subscription agreement or booking confirmation, the specific written agreement will prevail only in relation to the matter expressly addressed in that document.

All other provisions of these Terms remain applicable.

WizeTV may update these Terms from time to time to reflect changes in its services, operations, pricing or business requirements. The applicable Terms will be those communicated to or accepted by the Client for the relevant subscription period, subject to any specific agreement between WizeTV and the Client.